Terms & Conditions

These general conditions apply to the use of the LockerHouse lockers and all agreements made with LockerHouse, hereinafter called the "Operator", concerning articles, clothing, bags, money and/or valuables placed in custody, hereinafter called the "articles", in the LockerHouse lockers.

All agreements concluded by LockerHouse are governed solely by UK law.

No refunds will be offered or given when lockers pre booked and paid for whether used or not.

The user is himself responsible at all times for articles lodged in the locker.

The agreement with the operator takes effect as soon as the user has taken the locker into use in accordance with the procedure indicated by the operator in the "How It Works" section.

Articles may not be kept and/or stored in the lockers that might constitute a risk and/or nuisance. The operator is entitled to have articles shown to the operator or its personnel before they are deposited in the locker. The operator or its personnel are entitled to refuse the placing of certain articles in the locker that they feel may cause a danger or nuisance.

An agreement or promise departing is legally valid and enforceable by the user only and exclusively if the operator has concluded it with the user in writing.

The user undertakes to observe the written and/or oral user instructions concerning the lockers and use of supplied lock.

The operator is entitled to open the locker. The operator may examine articles given in custody even if the articles have been entrusted to us in a sealed bag, suitcase or the like.

Articles that in the operator`s opinion are hazardous or could cause a nuisance, such as explosives, chemicals or perishable goods may be destroyed, removed or sold at the user`s expense without the user being entitled to enforce any claim in this connection.

The articles must be collected during the indicated opening times and before the time limit for which custody has been agreed or for which the locker made available has expired. The articles will be released only after the charges due have been paid in full.

The articles will be returned to the person who can provide proof of identity and proof of booking to the locker concerned. The operator is discharged towards any person if the operator releases the article without any examination to any person who is in possession of the correct proof of identity.

On loss or breakage of the supplied padlock or the users misplacement of the lock combination, the operator will withhold the goods and the articles will be surrendered only if the user having proved his entitlement thereto to our satisfaction.

In any of the events below the operator is entitled:-

  1. To ascertain the identity of the user by means of his passport, driving licence or other means of identification and to make a photocopy thereof;
  2. To surrender the articles only at the end of the time limit referred to as above;
  3. Where applicable, to require a sum to be paid by way of administration charges as indicated;
  4. And, if necessary, before the articles are surrendered, to require that a deposit to be decided by the operator will be paid amounting to the value of the articles. The deposit will be returned after 15 months or as much earlier as the user`s entitlement to the articles has been satisfactorily established.

A locker is always used at own risk. The operator can never and on no account be held liable for the loss resulting from lock failure, riots, vandalism, weather, locker accessed by others, combination accessed by others, theft, or failure to collect the articles after use.

The operator is on no account liable for loss unless wilful act or gross negligence can be demonstrated against the operator.

Should it be held by final legal decision that the operator is liable for loss, it will on no account be liable for more than £50 per locker hired.

Before taking the locker into use, the user will check whether the locker is empty and clean and operates as it should. Should the user find articles, the user will be obliged towards the operator to hand these to the operator of the locker system or its personnel.

Lockerhouse power lockers are fitted with USB charging ports only, you must provide your own USB charging cable. This power supply should only be used by devices that do not draw more than 800 milliamps. Lockerhouse has the latest electrical equipment available at the time of manufacturer however due to the possible rare fluctuations in the incoming event power please check your device can be used in this situation. Lockerhouse will take no responsibility however caused for damage sustained to electrical equipment. Due to the delicacy of such items it is recommended you protect your goods with an insurance policy often offered by equipment suppliers.

Lockers are open for access on site 24 hours a day.

The Locker House Booking Office is open 9am until 9pm.

Lost or left items: We are happy to return lost/left items, however any lost property will incur a cost of £5.50 for postage. Items left behind in lockers are collected and kept for a total of 3 months for customers to claim (you must supply us with proof of purchase and ID before we send back to you). After 3 months all items are disposed of.